FAQs

Frequently Asked Questions (FAQs)

What products do you sell?

We specialize in stylish and functional bags for every occasion — from everyday totes and backpacks to handbags and travel bags.

How do I place an order?

Simply browse our store, choose your favorite bag, add it to your cart, and complete checkout. You’ll receive an order confirmation email once your purchase is complete.

What payment methods do you accept?

We accept secure online payments through major credit and debit cards and other payment methods available at checkout.

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times vary depending on your location, typically taking 5–14 business days.

Will I receive a tracking number?

Yes! Once your order ships, a tracking number will be emailed so you can follow your package.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel your order. Once it’s processed or shipped, changes may no longer be possible.

What is your return policy?

You can request a return within 14 days of receiving your order. Please review our Returns & Refunds Policy for full instructions.

Are used bags returnable?

Bags that have been worn, used, or damaged are not eligible for return unless they arrive damaged or defective.

Do you offer exchanges?

Exchanges are available only for items that arrive damaged or defective. Contact us within 48 hours of delivery with photos of the issue.

How can I contact Merci Milo?

If you have questions or need support, reach out anytime:

Email: celottikat@outlook.com

Address: Los Angeles, California 90042
United States